At Hotlite, we aim to provide high-quality kitchen appliances and ensure customer satisfaction. If you are not completely satisfied with your purchase, this Refund & Return Policy explains the conditions under which returns, replacements, and refunds are processed.
By placing an order on https://hotlite.in, you agree to the terms outlined below.
2. Return Eligibility
You may request a return or replacement if:
The product is damaged during shipping
You received a defective or non-functional item
The wrong product was delivered
To qualify for a return:
The request must be made within 7 days of delivery (you can adjust this time if needed)
The item must be unused and in original condition
All original packaging, labels, manuals, and accessories must be included
Proof of purchase is required
3. Non-Returnable Items
The following items are not eligible for return:
Products damaged due to misuse or improper handling
Items returned without original packaging
Products showing signs of use or wear
Clearance or final sale items (if applicable)
4. Return Process
To initiate a return:
Contact our support team at [your support email] or call +91 98110 29902
Provide order number, product details, and reason for return
Share photos or videos if the item is damaged or defective
Our team will review your request and provide return instructions
Do not ship items without approval from our support team.
5. Refund Policy
Once we receive and inspect the returned product:
Approved refunds will be processed within 5–10 business days
Refunds will be issued using the original payment method
Processing time may vary depending on your bank or payment provider
6. Replacement Policy
If your product is defective or damaged:
We may offer a replacement instead of a refund
Replacement will be shipped after verification and approval
7. Shipping Costs
If the return is due to our error (wrong or defective product), return shipping may be covered by us
For other cases, customers may be responsible for return shipping charges
8. Order Cancellation
Orders may be cancelled:
Before dispatch for a full refund
After dispatch, cancellation may not be possible
9. Contact Information
For return or refund requests:
Company Name: Hotlite Website:https://hotlite.in Email:soni.appliances.hotlite@gmail.com
