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Terms & Conditions

Last Updated: 11 July 2026

Welcome to Hotlite. These Terms and Conditions (“Terms”) govern your access to and use of our website, hotlite.in, and the purchase of products offered through the website.

By accessing, browsing, using this website, or placing an order with Hotlite, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions. If you do not agree with these Terms, please do not use the website.

⸻

  1. GENERAL INFORMATION

The website hotlite.in is operated under the brand name Hotlite (“Hotlite”, “we”, “us”, or “our”).

Hotlite offers cookware, pressure cookers, triply cookware, non-stick cookware, kitchen appliances, kitchen tools, and other related products.

We reserve the right to modify, update, suspend, or discontinue any part of the website or these Terms at any time. Any changes will become effective once published on the website.

⸻

  1. ELIGIBILITY TO USE THE WEBSITE

By using this website or placing an order, you confirm that:

  • You are legally capable of entering into a binding contract under applicable Indian law; or
  • If you are a minor, you are using the website under the supervision of a parent or legal guardian.

You agree to provide accurate, complete, and current information while placing an order or creating an account.

⸻

  1. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, specifications, dimensions, capacities, materials, images, colours, features, and other information displayed on the website are accurate.

However:

  • Actual product colours may vary slightly due to lighting, photography, screen settings, and manufacturing variations.
  • Product dimensions, weight, capacity, finish, and appearance may have minor variations.
  • Packaging may be updated or changed without prior notice.
  • Product images may include props, food, utensils, or accessories for illustrative purposes that are not included with the product unless specifically stated.

We reserve the right to correct errors, inaccuracies, or omissions in product information at any time.

⸻

  1. PRICING

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Prices may be inclusive or exclusive of applicable taxes depending on how they are displayed at checkout. The final amount payable, including applicable taxes, shipping charges, or other fees, will be shown before the order is confirmed.

Hotlite reserves the right to:

  • Change product prices at any time;
  • Introduce or withdraw discounts and promotional offers;
  • Correct pricing errors;
  • Cancel an order placed due to an obvious technical or pricing error.

If an order is affected by a pricing error, we may contact you before processing the order or issue a refund if payment has already been received.

⸻

  1. ORDERS AND ORDER ACCEPTANCE

Placing an order on the website does not automatically constitute acceptance of the order.

An order may be accepted after successful payment verification, product availability, address verification, and other necessary checks.

Hotlite reserves the right to refuse or cancel an order for reasons including, but not limited to:

  • Product unavailability;
  • Incorrect pricing or product information;
  • Payment failure;
  • Suspected fraudulent activity;
  • Incorrect or incomplete delivery information;
  • Unserviceable delivery location;
  • Bulk purchases suspected to be for unauthorised resale;
  • Technical or operational errors.

If a prepaid order is cancelled by Hotlite after payment has been received, the applicable refund will be initiated through the original payment method.

⸻

  1. PAYMENT

We may offer payment methods such as:

  • Credit cards;
  • Debit cards;
  • UPI;
  • Net banking;
  • Wallets;
  • Cash on Delivery, where available;
  • Other payment methods supported by our payment partners.

All online payments are processed through third-party payment service providers. Hotlite does not directly store complete card or banking information unless explicitly stated and permitted under applicable law.

Hotlite shall not be responsible for payment failures, banking errors, unauthorised transactions, or technical issues arising directly from third-party payment providers or financial institutions, except to the extent required by applicable law.

⸻

  1. SHIPPING AND DELIVERY

Orders will be shipped to the delivery address provided by the customer during checkout.

Estimated delivery timelines are indicative and may vary due to factors including:

  • Delivery location;
  • Courier delays;
  • Weather conditions;
  • Public holidays;
  • Operational disruptions;
  • Natural disasters;
  • Government restrictions;
  • Events beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and contact information.

Hotlite will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccessible delivery information provided by the customer.

Any shipping charges, if applicable, will be displayed at checkout.

⸻

  1. CANCELLATIONS

Orders may be cancelled before dispatch, subject to the status of the order and our applicable cancellation policy.

Once an order has been shipped or handed over to the courier partner, cancellation may not be possible.

Hotlite reserves the right to cancel an order in circumstances including product unavailability, payment issues, suspected fraud, pricing errors, or logistical limitations.

Any eligible refund for a cancelled prepaid order will be processed according to our refund policy.

⸻

  1. RETURNS, REPLACEMENTS AND REFUNDS

Returns, replacements, and refunds are governed by the Return, Replacement and Refund Policy published on our website.

Customers must inspect the product after delivery and report any eligible issue within the period specified in the applicable policy.

Depending on the circumstances, we may request:

  • Clear photographs of the product;
  • An unboxing video;
  • Images of the packaging;
  • Order details;
  • Invoice or proof of purchase;
  • Other information reasonably required to verify the claim.

Products may not be eligible for return or replacement if they:

  • Have been damaged due to misuse or improper handling;
  • Show excessive wear and tear;
  • Have been altered or modified;
  • Have been used contrary to the product instructions;
  • Are returned without required components or accessories;
  • Do not meet the eligibility conditions stated in our return policy.

Nothing in these Terms is intended to limit any mandatory rights available to consumers under applicable Indian law.

⸻

  1. PRODUCT WARRANTY

Certain Hotlite products may be covered by a limited warranty. The duration, scope, exclusions, and conditions of the warranty may vary depending on the product.

Warranty coverage, where applicable, is limited to eligible manufacturing defects and is subject to the specific warranty terms provided with the product or published on the website.

Unless otherwise specified, warranty may not cover:

  • Normal wear and tear;
  • Scratches, stains, or cosmetic changes resulting from normal use;
  • Discolouration caused by heat or cooking;
  • Damage caused by overheating;
  • Damage caused by improper cleaning or maintenance;
  • Damage caused by misuse, negligence, accidents, or improper storage;
  • Damage resulting from use contrary to the care instructions;
  • Damage caused by unauthorised repairs or modifications;
  • Damage caused by commercial or unintended use where the product is intended for household use.

Proof of purchase may be required for warranty claims.

The specific warranty terms applicable to a product will prevail in the event of any inconsistency with this general section.

⸻

  1. COOKWARE USE AND CARE

Customers are responsible for reading and following the product instructions, safety information, and care guidelines provided with the product or published on the website.

Depending on the product, proper care may include:

  • Using appropriate heat levels;
  • Avoiding prolonged empty heating;
  • Using suitable utensils;
  • Following recommended cleaning methods;
  • Allowing hot cookware to cool before exposing it to sudden temperature changes;
  • Using the product only for its intended purpose.

Hotlite shall not be responsible for damage resulting from misuse, improper maintenance, incorrect cooking practices, or failure to follow product instructions, except where liability cannot legally be excluded.

⸻

  1. PROMOTIONS, DISCOUNTS AND COUPON CODES

Promotional offers, discount codes, free gifts, and special deals may be subject to additional conditions.

Unless otherwise stated:

  • Offers cannot be combined;
  • Coupon codes may have minimum order requirements;
  • Offers may be valid for a limited period;
  • Certain products may be excluded;
  • Free gifts are subject to availability;
  • Promotional benefits may not be redeemable for cash.

Hotlite reserves the right to modify, suspend, or withdraw promotions where reasonably necessary, subject to applicable law.

⸻

  1. FREE GIFTS AND COMBO OFFERS

Products offered as free gifts or as part of promotional bundles or combo offers are subject to availability.

If a qualifying order is returned, the customer may also be required to return the free gift or promotional item in accordance with the applicable return policy.

If a promotional item is not returned where required, its applicable value may be deducted from the refund, to the extent permitted by law and disclosed under the applicable offer terms.

⸻

  1. INTELLECTUAL PROPERTY RIGHTS

All content available on the website, including but not limited to:

  • The Hotlite name and logo;
  • Product photographs;
  • Graphics;
  • Videos;
  • Product descriptions;
  • Packaging designs;
  • Website design;
  • Text;
  • Icons;
  • Illustrations;
  • Marketing materials; and
  • Other original content

is owned by, licensed to, or lawfully used by Hotlite and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, republish, commercially exploit, or use our content without prior written permission, except where permitted by law.

⸻

  1. USER REVIEWS AND CONTENT

Customers may be permitted to submit ratings, reviews, photographs, videos, comments, or other content.

By submitting content, you confirm that:

  • The content is based on your genuine experience where represented as a customer review;
  • The content is accurate to the best of your knowledge;
  • You have the right to submit the content;
  • The content does not infringe the rights of another person;
  • The content is not unlawful, abusive, defamatory, misleading, or fraudulent.

You grant Hotlite a non-exclusive, royalty-free, worldwide licence to use, reproduce, display, and share submitted content for legitimate business and marketing purposes, subject to applicable law.

Hotlite reserves the right to moderate or remove content that violates these Terms or applicable law. We will not manipulate or misrepresent customer reviews as genuine customer experiences.

⸻

  1. PROHIBITED USE

You must not use the website:

  • For unlawful or fraudulent purposes;
  • To interfere with the website’s operation or security;
  • To introduce viruses, malware, or harmful code;
  • To attempt unauthorised access to systems or data;
  • To scrape or copy website content without permission;
  • To impersonate another person;
  • To submit false or misleading information;
  • To infringe intellectual property or other legal rights.

We may restrict or terminate access to the website where these Terms are violated.

⸻

  1. THIRD-PARTY SERVICES AND LINKS

The website may use or link to third-party services, including payment gateways, courier providers, social media platforms, analytics providers, or other external websites.

Hotlite does not control all third-party services and is not responsible for their independent policies, content, availability, or practices.

Your use of third-party services may also be governed by their respective terms and privacy policies.

⸻

  1. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Hotlite shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable Indian law, including mandatory consumer rights.

Customers must use products according to the instructions, warnings, and intended purposes.

⸻

  1. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold Hotlite harmless from claims, losses, liabilities, or expenses arising from your unlawful use of the website, violation of these Terms, or infringement of third-party rights.

⸻

  1. PRIVACY

Your use of the website is also governed by our Privacy Policy, which explains how personal information is collected, used, stored, and processed.

By using the website, you acknowledge that your personal information will be handled in accordance with the applicable Privacy Policy and applicable law.

⸻

  1. FORCE MAJEURE

Hotlite shall not be responsible for delays or failures caused by events beyond its reasonable control, including natural disasters, floods, fires, pandemics, strikes, transportation disruptions, internet outages, government restrictions, war, civil disturbances, or major supply-chain disruptions.

⸻

  1. GOVERNING LAW AND JURISDICTION

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws and any mandatory jurisdictional rights available to consumers, disputes arising from these Terms shall be subject to the jurisdiction of the competent courts in Delhi, India.

⸻

  1. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to remain valid and enforceable to the extent permitted by law.

⸻

  1. CONTACT AND GRIEVANCE REDRESSAL

For questions, complaints, order-related concerns, returns, warranty claims, or other support matters, customers may contact Hotlite using the contact details published on our website.

Brand: Hotlite
Website: hotlite.in
Email: soni.appliances.hotlite@gmail.com
Business Address: A-70 Gt karnal road industrial area new delhi 110033

We aim to acknowledge and address customer grievances in accordance with applicable Indian laws and regulations.

⸻

  1. CHANGES TO THESE TERMS

Hotlite may update these Terms and Conditions from time to time to reflect changes in our business, website, products, policies, or applicable legal requirements.

The latest version will be published on the website with an updated “Last Updated” date.

Continued use of the website after changes become effective constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

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